Frequently Asked Questions

Early Bird passes and 5-visit passes are valid for 6 months from the date of purchase. 10-visit passes and above (including monthly/annual memberships) are valid for 12 months.

No — every pass is for the registered member's personal use only, and you need to check in yourself each visit. If someone else uses your pass, the first time results in a 1-week suspension, and a second time results in your membership being cancelled.

10-visit and 20-visit passes allow up to 2 people (you plus one guest) per bay, for up to 2 continuous hours — after that, the hourly rate applies. Guests of 10-visit, 20-visit, and 1/3/6/12-month members can use a separate bay at the member-guest rate of $28.

Simulator pricing covers up to 3 people. A 4th person can join for an extra $5 (4 people = $40 total). For safety, 4 people is the maximum per bay, regardless of price paid.

No — passes and memberships are for individual use only and can't be shared, transferred, or used by anyone other than the registered member.

Yes, with at least 7 days' notice by email. 3-month passes can freeze for up to 1 week, 6-month passes up to 2 weeks, and 12-month passes up to 1 month.

All passes and memberships are sold at special pricing and are non-refundable once purchased.

Golf inherently carries a risk of injury from swinging clubs and struck balls. By using our facilities, you acknowledge and accept this risk.

If your own clubs or equipment damage our screens, projectors, mats, or sensors, you'll be responsible for the repair or replacement cost.

Yes, but they must be accompanied by a parent or guardian at all times, who is responsible for their conduct.

No — bays can't be used while under the influence of alcohol or drugs, for safety reasons.

We'll follow up by email after your purchase to schedule a time that works for you.

3 or more days before your lesson: full refund (100%). 2 days before: 75% refund. 1 day before: 50% refund. On the day: no refund.

Once production has started, orders can't be cancelled, changed, or refunded for change of mind. If there's a genuine defect — a misprint or the wrong item — you're still covered under the Consumer Guarantees Act 1993.

You confirm your personalised text or logo before your order is finalised, so please double-check it — we can't be responsible for errors in what was submitted.

Production and shipping take a maximum of 1 week. If a specific ball model is out of stock, we'll email you directly to sort out a wait, substitute, or refund.

It's the base ball price plus a flat $20 printing fee. Promo codes only apply to the $20 printing fee, not the base ball price.

Yes — unopened, unused items can be exchanged or returned within 7 days of receipt. Faulty or misdescribed items are always covered under the Consumer Guarantees Act 1993.

Our prices are set from our in-store retail system and may change without notice.

Your name, email, phone number, delivery address, and order history. We never store your full card details — payments are processed securely by Stripe.

Only as needed to fulfil your order: Stripe (payments), Loyverse (our point-of-sale system), and delivery couriers. Some of these store data overseas (e.g. the US).

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